Whilst this method of interviewing has been around for some time, now more than ever, Online Interviews are being relied upon by organisations to make final decisions on hiring the best talent. As part of our Interviewer Training Programme, we run a module on facilitating the most effective Online Interviews.
Here are 5 simple reminders about how to plan for and facilitate Online Interviews:
- Prepare yourself– For first round interviews, we would always advise for at least two interviewers to interview each candidate together. It is quite the norm now that both interviewers will be in separate locations. In this case, it is more important than ever to plan some preparation time with the other interviewers in advance of the interviews. This time should be used to agree on what you are looking for from interviewees, the competencies and skills required for the role and the type of person you are hoping to hire. You should also agree on the interview questions, the questions that each interviewer will cover on the day as well as the structure of the interview. Who will be opening and closing the interview and what are the next steps? This can all be discussed during the preparation meeting. Strong preparation is key to getting the best out of the interview but also to leave a lasting impression on the candidates, allowing them to follow a more structured approach on the day. It will also help to put them at ease and create a positive impression of your organisation.
- Prepare the candidate – Online interviewing may still be a new concept to some candidates. Even for those candidates who have participated previously in Online interviews, the more information you share with them in advance, the more successful the interview will be on the day. Let them know who will be joining the Online Interview as Interviewers and what the structure of the interview will be, the duration of the interview etc. and the dress code. Will the interview be competency based or a biographical interview? Share as much information with them as possible in advance.
- Prepare the setting – This seems like an obvious one but can easily go wrong. Make sure you’re familiar with the technology that will be used for the Online interview before you start. Also ensure that you are set up in a space without interruptions or background noise to prevent any distractions for the candidates. An interview should be kept as professional as possible. Dress appropriately in line with the instructions already given to the candidate.
- Be consistent– The candidate may enquire about the selection process for the role and when final decisions will be made. They may ask about the culture of the organisation or challenges facing the organisation. Try to remain as honest and consistent as possible to ensure you are managing candidates’ expectations.
- Be mindful – Whilst you should expect candidates to have prepared for the interview, to dress appropriately and get set up with technology, be mindful that some candidates may not have previously participated in Online interviews and may be more nervous than usual. It is also worth noting to be mindful about the challenges of really getting to know a candidate via Online Interview. It is not as natural for everyone to build rapport or maintain eye contact over Online Interview so allow some flexibility for that. Engaging in some light conversation at the beginning of the interview should help candidates relax more into the interview.
